Samsung FAQ

Samsung FAQSamsung has always been on the forefront towards providing innovative consumer electronics among other technological products and services. The company has a wide customer base covering all corners of the word. This has thus prompted them to have a strong support team. Some FAQs they handle through the Samsung phone number include:

How can an order be placed?

Samsung has tried to make online shopping easy for their customers. All that is needed is for one to select the item to be purchased on the site and click on Buy Now. This can simply be done while on the quick view page or when checking from the product details page. There are, however, some Checkout steps that have to be completed under the Shopping Cart button, on the page’s right hand side. An email is thereafter sent to confirm the placed order together with its number. If there are problems while trying to place an order, then one should call the customer services department.

What shipping options are available?

Customers can choose one of the three shipping options that Samsung offers, Standard, Expedited and Express. With the Standard service, the order is shipped within the same day the order is accepted and confirmed. It will, however, take a maximum of three days to arrive. On the other hand, with the Expedited option the order will still be shipped within one day but it takes two business days to be transited. Finally, the last one is the Express service where transit takes just one day. 

What is the policy on product returns?

When orders are retuned, the customer is charged a restocking fee of 15%. The product, however, has to be non-defective. There are also products that may not attract this fee if returned within thirty days. 

Is it safe to shop through Samsung’s website?

It is totally safe to carry out any type of shopping through Samsung.com. There are some security measures which have been put in place to protect user’s information. For example, the company uses the industry’s accepted encryption technology, SSL. Secure socket layer, full name, protects against the loss of information while transmitting data on the website. 

Where can products be purchased?

Apart from Samsung’s website, there are also electronics stores from which Samsung products can be bought. Being a Samsung FAQ, the list of authorized sellers can be sampled out from the product page. This is presented under the Shop button.